Location:  Atlanta, GA or Brooklyn, NY

Ideal Candidate:

2+ to 5 years of experience
Management Experience Required – Yes
Minimum Education – Bachelor’s Degree

Must be a high-energy, articulate and independent individual who is comfortable and confident serving as an educator and technical/clinical support person within a hospital/operating room environment

The training period for this position may require a travel for 4 weeks of training in Israel

 The Service manager is responsible for the technical service and support as well as preventive maintenance procedures for its products and customers. The Service manager works as a team member and responsible to the creation and management of service culture, service procedures and routines and measurement of the company products performance.

Typical work activities:

The main role of a customer service manager is to ensure customer satisfaction from the performance of the company products, to minimize device performance failures and to ensure implementation of service culture within the organization

 The work may include within others:

- Providing help and advice to customers using products or services;

- Being the technological champion who coach and offer real time support to the CSR team in cases where technological support is needed.

- Investigating and solving customers’ problems.

- Keeping accurate records of discussions or correspondence with customers;

- Analyzing statistics or other data to determine the level of customer service the Company is providing;

- producing written information for customers

- Writing reports analyzing the customer service that the Company provides;

- Visiting customers to provide a one-to-one service;

- Developing feedback or complaints procedures for customers to use;

- Developing customer service procedures, policies and standards;

- Training staff to deliver a high standard of customer service;

- Leading a team of customer service staff;

Skills/Qualifications:

- Bachelor’s degree (or equivalent) in Bio-Engineering or any engineering or technology field; Graduate degree preferred

- Minimum of two years in customer service position.

- Trouble shooting, technical skills, creativity and high discipline.

- Excellent written and verbal communication skills and the ability to work successfully with all levels of the company

- Professional appearance and demeanor

- Able to travel extensively within territory and occasionally beyond

- Must be comfortable and experienced in surgical procedures

- Preferred to have experience with orthopedic anatomy, surgical protocol and appropriate vocabulary

- Must be computer literate

- Must be able to build strong relationship with surgical staff and hospitals within territory

Ideal Candidate

7+ to 10 years of experience
Management Experience Required – No
Minimum Education – Bachelor’s Degree

Willingness to Travel – Occasionally

Candidate should have direct and current experience with environmental policy issues and the building or product level.   Experience on Capitol Hill.  Ability to travel 1x/month (domestic and international).  Candidate needs to be a strong communicator with the ability to represent Company at senior levels in both government and business.

The ideal candidate has worked for these companies:

Environmental Protection Agency (EPA)

Department of Energy (DOE)

Responsibilities

-Develops and implements strategies in conjunction with Strategic Business Units (SBUs) in coordination with the VP, Government, Regulatory and Industry Affairs and other Government Affairs staff members.  Systematically identifies, assesses and sizes direct marketing opportunities with federal agencies, and opportunities for our services to supplement or replace those currently performed by the federal government.  Proposes criteria to set priorities for developing opportunities, and presents market research and proposed prioritization criteria back to internal customers for review and feedback.  Prepares and produces brochures and other appropriate materials to convey our competencies to federal officials.

-Facilitates relations between our SBUs and functions with appropriate government and industry officials.  Provides regulatory and industry intelligence gathering, analysis and targeted dissemination to these and other internal customers.  Ensures the SBU marketing materials are appropriately tailored to the federal marketplace.

-Contributes to the fulfillment and enhancement of mission by adding the technical dimension to expertise.  Provides and facilitates safety education to government and industry groups, participates in forums concerned with safety, health and the environment, and facilitates our resources for Congress and other arms of government on safety issues.

-Cultivates and sustains a strong network of contacts in the Executive Branch, including but not limited to: the Consumer Product Safety Commission, Occupational Safety and Health Administration, Department of Commerce, Department of Justice, Department of Homeland Security and other agencies and offices that promulgate policy or regulation that impact public and consumer safety and our domestic business interests.

Required Skills 

-University degree in Business Administration, Government Relations or related field plus generally eight years of related experience.  Advanced degree preferred.

-Must possess strong analytical and strategic thinking abilities, as well as political and interpersonal savvy.

-Capable of representing our organization at very senior levels of government, business and other organizations

-Thorough familiarity with the legislative and executive branch processes

-Ability to manage multiple projects while maintaining high quality and excellent customer service

-Demonstrated ability to facilitate or lead meetings, make presentations and organize internal and external coalitions, or other cooperative efforts

-Direct experience working with environmental policy issues at the building or product level

The Ideal Candidate

5+ to 7 years of experience
Management Experience Required – No
Minimum Education – Bachelor’s Degree

The Reliability Engineer job position is in the Reliability Services group in the Engineering & Services Department at the Longview site.   Personnel in this job position perform work in a variety of areas including: 

(1) performing reliability studies or reliability modeling on specific plant equipment or larger systems to identify and recommend projects to improve plant reliability and reduce conversion cost

(2) providing reliability and maintenance input to capital project design

(3) providing technical support to operating and maintenance departments to support on-going plant operations

(4) data mining and data analysis to identify projects to improve plant reliability and reduce conversion cost.   Individuals in this role will utilize a broad range of mechanical engineering, reliability engineering, project leadership and problem solving skills to perform the Reliability Engineer job.

Job Responsibilities:

-Support operations and maintenance during on-going plant operations including troubleshooting, equipment repairs, and support during major turnarounds

-Provide input into capital project scope and detailed engineering to insure reliable plant design, production at target rates, and low life cycle costs,

-Perform analysis of production loss and equipment failure data using statistical analysis tools and recommend projects to improve reliability

-Lead, facilitate, or participate in root cause analyses of process upsets and equipment failures to identify corrective actions to prevent recurrence

-Lead, facilitate, or participate in failure modes and effects analyses for specific equipment, plant systems, or entire production units to identify improvement projects to improve reliability and reduce conversion cost.

-Coordinate engineering, repair and construction activities for plant alterations and improvements,

-Lead problem solving teams to identify, design and implement improvements

-Effectively utilize and promote the use of reliability tools such as RCA, Weibull analysis, Reliability Modeling, and other reliability tools

-Coordinate and manage reliability project development, design, and installation

Job Qualifications/Skills:

-Broad range of mechanical engineering skills

-Working knowledge and training in basic reliability engineering tools including root cause analysis, failure modes and effects analysis, reliability modeling, Weibull analysis and other reliability tools.

-Practical statistical analysis

-Strong problem solving/troubleshooting skills

-Good understanding of common equipment preventative and predictive technologies

-Ability to effectively handle a large volume of important or urgent issues in a timely manner

-Ability to effectively self manage a very demanding workload

-Ability to work effectively in a team environment with diverse groups of people

-Very high level of initiative

-Very service oriented and customer focused

-Strong commitment to personnel and process safety

-Good written and oral communication skills

-Good team leadership skills

-Strong problem solving and decision-making skills

-Good judgment

-Good planning and organizing skills

-Capital project engineering experience is desirable

-Project management experience is desirable

-Operations or Maintenance experience is desirable

Bachelor (BS) or Master’s (MS) degree in Mechanical Engineering from an ABET accredited university is required. 

 Three years minimum experience in a reliability engineering related job position in the petrochemical or petroleum refinery industry or similar industry is required.

Location:  Louisiana - Geismar

Ideal Candidate: 

 15+ years of experience
Management Experience Required – No
Minimum Education – Bachelor’s Degree

For the development of basic and detailed design of new plants as well as additions or modifications to existing facilities:

A) Provide Process Engineering support, including the following resposibilities:

- Developing process simulations, material and energy balance analysis.
-  Preparing  PFD’s (Process Flow Diagrams), P&ID’s (Piping & Instrumentation Diagrams) and process specifications for equipment and instruments.  Identifying process steps, associated equipment, instrumentation and safety valve requirements.
- Preparing documentation for and participating in Project Safety Reviews.
- Preparing data for and participating in Project Technical reviews.
- Participating in HAZOP studies.
- Reviewing work performed by outside contractor process engineers.
- Participating in plant start-up and troubleshooting.
- Performing process optimization studies.
- Identifying and recommending process improvements, and providing process troubleshooting and optimization related to improving efficiency, capability, and safety. Interface with operations to provide technical support and recommendations on methods and improvements to eliminate problems.
- Mentor and coach younger engineers, including participants in the Professional Development Program.

B) Provide Project Engineering support, including the following resposibilities:
- Perform studies and analysis
- Participate in Value Improving Practices,and other project related tasks
- Interface with the design disciplines and engineering contractors to facilitate the completion of engineering tasks
- Resolve action items associated with conceptual planning, detailed engineering, and construction-
- Evaluate alternatives developed during conceptual planning
- Perform bid analysis for complex service contracts
Required knowledge obtained through completion of a course of study leading to a BS in Chemical Engineering and 15 or more years of relevant experience.
Basic understanding of process equipment design including pumps, heat exchangers, vessels, etc. Must be able to apply process tools to design piping systems, calculate pressure relief valve sizes, complete material and energy balances, and perform process optimization studies.
Good working knowledge of CAPE applications ( ASPEN, HTFS, Sinet, PSV-Calc, Pipeflow, etc. ) a definite plus.
Basic familiarity with engineering, purchasing, accounting and construction practices.
Good communication and computer skills.
Self starter with high level of results orientation.

If interested, please submit your resume to resumes@acquis.com.  Thank you!